Terms And Conditions


Safehosts reserve the right to edit these Terms and Conditions at any time without such notice. It is the duty of the customer to check for changes.

Safehosts reserves the right to refuse service and or access to the servers to anyone at anytime.


Terms & Conditions

Prohibited Content Illegal Material - This includes copyrighted works, audio, video or music files or any other material in violation of UK laws. Adult Material This includes imagery of a pornographic nature, erotic, lewd or otherwise obscene. The designation of "Adult Material" is at the discretion of Safehosts. Warez This includes Emulators, ROMS, pirated software, pheaking, hacking, password cracking, IP spoofing and encrypting any of the above. Also including any sites providing "links to" or "how to" information about such material. Spam and unsolicited material Any accounts found to be using our servers to send spam or unsolicited material will be terminated immediately, a refund of any kind will not be given and the account owner will be liable for any costs incurred. Malicious Activity Safehosts services may not be used for any activity which affects the ability of other people or systems to use Safehosts, the internet, network or other services. Disruption or interference with such services is prohibited. Bandwidth If the customer should exceed the permitted bandwidth, Safehosts reserve the right to cancel or suspend the account until such time as further payment is made for the service to continue. Back-ups Safehosts does not keep a back up of customer data and it is therefore the sole responsibility of the customer to do so. Safehosts recommend this is done on a regular basis to ensure that minimum data is lost in this event. Safehosts hold no responsibility for such loss incurred. User Conduct Clients are not authorised to transmit unlawful, threatening, profane, pornographic, offensive, abusive, obscene, indecent or otherwise objectionable information of any kind. Cancellations and Refunds Safehosts reserve the right to suspend or cancel a service with immediate effect should Safehosts decide that an account is being used inappropriately, or otherwise misused. Safehosts also reserve the right to terminate a contract without refunds should the user be found to have not adhered to these Terms and Conditions. Safehosts-Server accounts are for the use of primary owners ONLY and account holders are prohibited to give access of their server to a third party, this includes "lending" or "selling" a server, such misuse would lead to the owners account being terminated and monies would not be refunded. Safehosts reserves the right to suspend or terminate a service and or access at any time, in the event that the customer has followed the Terms and Conditions of use, then the customer will be entitled to a pro-rata refund based on the remaining period of membership. In the event that a customer wishes to cancel an agreement, the customer must give 1 months notice of cancellation in writing. Any offers or incentives that have been made by Safehosts for its services will be withdrawn. Fees charged on a prepay basis are non-refundable. Safehosts reserves the right to suspend or terminate a service and or access at any time, in the event that the customer has followed the Terms and Conditions of use, then the customer will be entitled to a pro-rata refund based on the remaining period of membership. An administration fee may apply for early cancellation of a contract. Customers may not attempt to connect to our servers through SSH, Telnet or other unauthorised connections, non compliance with this may lead to the server being suspended or terminated without refund. Safehosts are pass worded, removal of a password is in breach of Terms and Conditions and will result in termination of service at Safehosts discretion. All Safehosts must carry the default name of "Safehosts" and customers must not remove this from the title unless additional fees have been made to de-brand the server. Customers must not rename the server to contain abusive or otherwise offensive material including bringing Safehosts name into disrepute. Breaching these rules will result in termination of service at Safehosts discretion. Abusive behaviour includes but is not limited to; swearing, insulting, cursing or threatening Safehosts, its staff or customers and is strictly prohibited. Abuse of any kind, transmitted in any manner (internet, email, forum etc) will result in immediate termination of services and no refund of any kind will be offered. Change Of Customer Details It is the duty of the customer to inform Safehosts of any changes to personal details. This is not limited to but includes your email address, telephone number and telephone number. Safehosts will not be held responsible for any loss of communication due to the customer not informing Safehosts of their change of details. Quality of services Every effort is made by Safehosts to bring you a quality, uninterrupted service, but this cannot always be guaranteed. Safehosts will not be responsible for any damages incurred by service interruption to the customer or its clients. Loss and Compensation Safehosts accepts no liability for any loss suffered as a result of any failure or fault in the service provided by Safehosts. Compensation for such will be at the discretion of Safehosts and shall not exceed the pro-rata value of the service provided. Compensation may take such form as an extension of the service or substitution with another service of equal or higher value to the original service provided. Cash compensation is at the discretion of Safehosts.

Setup Time

Safehosts cannot give guarantees on a set-up date for game servers, most services will be set up within 24 hours. Safehosts will not overload its servers beyond reasonable capability in order to set up new services or servers. In the unlikely event that there is no space for a game server or services the customer may be added to a waiting list and when a server or service becomes available the customer's service will be set-up.

Dedicated Servers or Co-Location

Safehosts cannot give guarantees on a set-up date for dedicated or co-location servers however, usually normal set-up time is next day to 7 working days from point of purchase but this may be subject to change due to circumstances beyond our control. Colocation customers are required to provide adequate equipment in order for Safehosts to install a server in our racks, this includes but is not limited to the server and rack mount rails.

Co-located Servers that become unpaid will be stored for 3 months after which they will be sold to recover the our costs. Any co-located server which is unclaimed will become the property of Safehosts ltd after 3 months of no contact. Indemnification Customer agrees that it shall defend, indemnify, save and hold Safehosts harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Safehosts, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Safehosts against liabilities arising out of: (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Safehosts server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Safehosts server. Disclaimer Safehosts will not be responsible for any damages your business may suffer. Safehosts makes no warranties of any kind, expressed or implied for services we provide. Safehosts disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Safehosts and its employees. Safehosts reserves the right to revise its policies at any time.

Safe Hosts Internet LLP

Data Centres for co-location hosting

Saxon House, Saxon Way
Cheltenham, Gloucestershire, UK
GL52 6QX


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